Solitude Fly Reels warrants our fly reels to be free of manufacturing defects and to be manufactured to the highest standards. If, however, upon receipt and within (10) days a purchaser finds what they believe to be obvious defects in the product or decide that the product is not what they expected they may return the product or exchange it. The item must be sent back in the original packaging and packed properly to avoid damage during transit. Solitude Fly Reels reserves the right to assess the product upon receiving it before moving forward with an exchange or refund. Any and all refunds or exchanges are predicated on the product having not been used or damaged by use prior to return.